Scheduling

Your groomer will assess your pet based on their behavior, coat type, and chosen hairstyle and recommend a grooming schedule based on that assessment. About 90% of clients are currently pre-booking appointments. Due to the nature of this type of scheduling , there may not be room to adjust or modify your appointment after the fact. Please let your groomer know your day/time preferences and will do the best to accommodate you. You can also utilize key on file services! 

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Matting

Matted hair or fur are knots that build up into clumps that pull at your pets thin skin causing them pain and discomfort. If left uncared for matts can get progressively worse attracting dirt and moisture causing sores to form underneath at the skin. Everything should be done to avoid this. These type of matts cannot be removed and the only way to remove them safely and humanely is to shave them down. If a shave down is necessary, an hourly charge of $60 per hour will replace the groom service price. 

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Lainey's Grooming is not liable for any injury that may occur during the mat removal process as well as any injuries that are uncovered from mat removal.

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Refusal of Service

Lainey's Grooming reserves the right to refuse service to any pet or client for any reason. Appointments will not be scheduled until cancellation fees are paid.

 

Cancellations

Reminders for your appointment will be sent via text message 72 hours beforehand. Cancelling after 5pm two days before your appointment will result in half the service price due. Cancelling after 5pm the day before your appointment will result in the full groom service being owed. 

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Media Release

Clients authorize Lainey's grooming to take photographs and video content of their pet(s) for social media, website, advertising, and any other business related matters.