Do you have a Grooming Van or Trailer?

Not yet! Within the next few months Lainey's Grooming will be building and setting up a trailer to provide mobile grooming services. Current clients will be given first priority. House-call services will still be offered. This does mean however, they will become more limited. More info here.

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What is House-Call Grooming?

House-Call Grooming is full grooming services done within your home. I travel to you, bring all supplies needed to complete the groom including grooming table and tools. Use of your sink, tub or shower is required for bathing. If you wish to bathe your pet yourself, please consult the groomer prior to the groom.

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Where do you groom my pet?

A small area, 4-6 square feet(depending on the size of your pet) is needed for my grooming table, tools, and movability. This can be in any area of your home you are comfortable with getting a little hairy. Recommended areas include non-carpeted, well ventilated and well lit rooms. It's most important the area be quiet and does not have a lot of foot traffic. Outside grooms can be requested but because of unpredictable weather, grooming indoors must be an option. 

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Where do you bathe pets?

Please clear bathing area before appointment, dishes, food, hair, toys, etc. Areas to bathe your pet include any shower/bath, medium to large sink depending on the size of your pet. Things I may bring to make bathing your pet more safe and efficient include a suction tether, sink hose attachment, shower hose attachment, drain hair cover, rubber tub/sink mat. If grooming outdoors is requested, pets must be bathed indoors.

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Will I have to clean up a big mess?

No. I clean during and after the groom to the best of my ability. However, because I am there to groom your pet and do not have extra time to do a thorough cleaning, there may be a strand of hair or two. Things you can do to minimize this would be, leaving out a vacuum for me to use or if you have a cleaning service, scheduling them the day after the groom.

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How do you know your exact arrival time?

Appointment times are scheduled accordingly to ensure you and your pet aren't rushed or cut short. If an appointment does end up running a bit long or unexpected traffic or events occur, you will be contacted and given a time frame arrival of up to 1 hour. If I'm going to be more than 15 minutes late for your appointment, you will be contacted. Please prepare in the case your appointment gets pushed back, can be up to 1 hour.

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Do I need to have my cat in a carrier prior to appointment?

For mobile, YES. For house-call only if necessary. It's preferable to confine them to a small room with limited hiding places because of increased anxiety that comes with carriers (going to the vet, etc.) 

 

Can I stay with my pet for the groom?

This can be on a case by case basis but the short answer is no. It's important for pet and groomer to develop a relationship and this can't be done with the owner present. It can also cause distraction which can cause your pet to flinch or move quickly resulting in injury if using sharp tools. It may be necessary for your assistance if you pet has especially bad anxiety or aggression. Please be aware, with the use of sharp tools helping may lead to personal injury.

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How long will it take?

Each pet is an individual and has individual needs, typically you can expect a full groom appointment to take between 2 - 4 hours. Please keep in mind the first grooming will be on the longer side because it's important to take time to develop a relationship with your pet, as well as getting to know your house and the new environment. Matting and difficulties with grooming will also increase time.

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What form of payments do you accept?

Cash, Venmo, Zelle, and Credit/Debit are all available forms of payment. No Checks.

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What happens if I cancel my appointment?

Appointments are limited, please do everything you can to keep your appointment! I can groom when no ones home as well! Of course if you need to reschedule no worries! Please let me know as soon as you can to save another appointment slot for you. Last minute cancellations of appointments are costly and the potential earnings lost cannot be recovered. Therefore, at least 48 hours notice is required. Failure to give adequate notice will result in a charge of half the cost of the service total. 

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Can I contact you by phone?

To reach me faster, please send a text message. If you'd rather speak on the phone, simply leave a voicemail message. I will get back by the end of the day. Please allow some time for text messages as well, I don't respond while I'm grooming pets. In the unfortunate event your voicemail gets lost and I don't contact you I apologize sincerely. Please attempt to call back and/or send a text message and I will be sure to get back to you.

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​​What products do you use?

I use Pride + Groom for the majority of my grooms, each one specific to your pets coat having soothing and non-irritating oils and extracts similar to oatmeal shampoos. Natures Specialties I use for more specific needs and coat types. All are safe and environmentally friendly. These are professional grooming shampoos please consult your groomer before using on your pet. If you would like me to use a sensitive skin or hypoallergenic shampoo, or if you have your own shampoo you'd prefer me to use, please request before the groom. 

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Can you groom my puppy or anxious pet?

Yes! House-call and mobile are both great options for anxious pets or first timers. It is strongly recommended to set up a frequent grooming schedule to heal anxiety or prevent altogether! My grooming method is a no rush, no restraint process, this is the only way to prevent or help with anxiety towards grooming. If your pet bites, no matter what level or situation, tell your groomer. Some pets bite, it is very important for your groomer to be prepared to prevent injury of both pet and groomer. 

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Can you shave my pet?

Shaving is only done for severely matted pets where it is the only option. "Shaving" is to cut an animals hair very close to the skin. This is dangerous for most animals for a number of reasons, but especially for double coated pets. Cats and dogs are meant to have hair on their body, to protect them from dirt, bacteria and harmful UV rays that can cause cancer. While humans have skin as their first line of defense, pets have hair. Double coated pets are especially harmful to shave because their hair is designed to regulate their body temperature and shaving even once may permanently damage the hair which disrupts that ability and can cause severe matting, heat stroke, and other dangers. Shaving cats can also be harmful to them but since most cats are kept indoors they are less likely to be exposed to the same dangers. Cats are on a case by case basis, outdoor cats will not be shaved unless matted.

 

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