FAQs
Frequently Asked Questions
How long will it take to groom? This can depend on several factors such as chosen hairstyle, pet behavior/anxiety level, matted pets, etc. Anywhere from 2-4 hours for a full grooming service.
What forms of payment do you take? Credit/Debit, Cash, Venmo and Zelle. Cannot accept apple pay or check.
What is House-Call Grooming? House-Call is similar to mobile but the entirety of the groom is completed inside your own home.
How do you know your exact arrival time? Appointment times are scheduled accordingly to ensure you and your pet aren't rushed or cut short. However, please allow 15 minutes before or after your appointment for your groomers arrival. Appointments often end up running a bit long or unexpected traffic can occur which may delay arrival. You will be contacted if an appointment is running longer than normal, can be up to one hour delay. Please prepare in the event your appointment gets pushed back.
Does my pet need a leash or carrier? Yes. All pets must be secured either by carrier or leash for mobile services. Cats must be placed in a carrier or in a small room prior to house-call service appointments.
Do you brush teeth? No. Teeth brushing is essentially ineffective when only brushed every few weeks. I don't wish to give you a false sense of comfort. I do provide a breath spray to help with smell!
Can I stay and watch my pet? No. The main reason is pets get very distracted when their owner is present and its pretty much impossible to groom them safely. In certain situations such as nail trims the groomer may ask for your assistance on a case by case basis.
Do you shave down pets? Dogs: Only if they are severely matted and shaving is the only humane option. Cats: Indoor cats only or severely matted cats. Outdoor cats that are shaved because of matting will be instructed to keep their cat indoors to avoid risk of exposure. All Pets: A pets coat is the first line of defense against dirt, bacteria, and harmful uv rays. Their skin is thinner than humans and is not designed to be exposed. It's just not meant to be completely shaved off, which is why it's so dangerous to do so. Cats that are kept indoors are usually not exposed to the same dangers.
Do you groom puppies? Yes! Puppies can be groomed as early as 10 weeks. It's recommended they be introduced to grooming at an early age to develop a positive experience and prevent anxiety. Puppies are a case by case basis, generally it's best to not do a full haircut because that can be very overwhelming for a first grooming experience. Scheduling a smaller service or puppy trim is a great way to start off your puppy's grooming journey!
Can you groom my blind or arthritic pet? Yes. I have experience grooming geriatric pets as well as disabled. If a dog is not being held it is placed in a pet hammock, a device that hangs from hooks, wraps around the pets belly and allows the legs to hang down freely. They are completely secure and are never left unsupervised. For bathing, a leash suction tether is secured to the sink and attached to your pet to prevent accidental wandering or escape. It's recommended to give your pet pain medication prior to the groom service to alleviate the discomfort that can come with being groomed as an elderly pet. Additional charges may apply for geriatric and disabled pets.